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FASTSIGNS Franchise Development Privacy Policy

Last Updated: November 15, 2018

Fastsigns International Inc. is the franchisor of Fastsigns centers which provide custom sign and graphics products. (“FASTSIGNS International, Inc.” or “FII” or “we” or “us” or “our”). This Privacy Policy (the “Policy”) helps explain how we collect, use, store, and protect your information when you use our website at https://www.fsFASTSIGNS.com.

Please read this Policy carefully along with the FASTSIGNS International, Inc. Terms and Conditions (the “Terms”), which describe the terms under which you use this website and engage with FASTSIGNS International, Inc. If you have any questions, please contact us at privacy@fastsigns.com.

Acceptance of Privacy Policy

By using this website and/or contacting us, you signify your acceptance to the terms of this Policy. If you do not agree with or you are not comfortable with any aspect of this Policy, you should immediately discontinue access or use.

Changes to this Policy

We reserve the right to modify this Policy at any time, and when required by law, we will notify you of changes to this Policy. If we make any material changes we will notify you via the email current on your account with us or by means of a notice on our Services prior to the change becoming effective.

FII may provide additional "just-in-time" disclosures or additional information about the data collection, use and sharing practices. These notices may supplement or clarify our privacy practices or may provide you with additional choices about how we process your personal information.

Information We Collect

We receive or collect personal information when you contact us by phone, text, chat, or through form submission. . Personal information is data that can be used to identify you directly or indirectly, or to contact you. Our Policy governs all personal information we collect about you and obtain from third party sources. This Policy does not apply to anonymized information as it cannot be used to identify you.

Automatically collected information
  • Metrics and Performance Data - We collect service-related, diagnostic, and performance information. This includes high level information about your activity (such as how you use our Services and how you interact with others using our Services), and diagnostic, crash, website, and performance logs and reports.

  • Device and Connection Information - We collect device-specific information when you install, access, or use our Services, including your IP address and your web-browser software.

How We Use the Information We Collect

Our primary purpose in collecting information is to provide you franchise opportunities with FASTSIGNS International, Inc.

To engage in marketing activities

Based on your communication preferences, we may send you marketing communications to inform you about franchise opportunities; based on your communication preferences. We use information about your interest in our franchise opportunity You can opt-out of our marketing communications at any time.

Designated Countries: Pursuant to DC Data Protection Laws, we process this personal information based on your consent.

We will not use your information for purposes other than those purposes we have disclosed to you. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we originally collected it or subsequently obtained your authorization. If you choose to so limit the use of your personal information, certain features or Services may not be available to you.

Communications

We may send you communications that are related to your requests for information we believe interests you. In the event we send any communication to you which is not related specifically to your account, we will provide you with an "unsubscribe" mechanism through which you may opt out of receiving other similar messages in the future.

How We Share Information With Third Parties

We may share information with certain third parties to provide you additional information on our franchise.

We may, however, share information with law enforcement, government officials, or other third parties when:

  • We are compelled to do so by a subpoena, court order, or similar legal procedure; or
  • We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms.

How We Use Cookies

When you access our website, we or companies we work with may place cookies on your computer or other devices. These technologies help us better understand user behavior, and inform us about which parts of our websites people have visited. Please refer to the FASTSIGNS Cookie Policy for more information about our use of cookies.

Do-Not-Track

Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit "Do Not Track" or "DNT" signals. Since uniform standards for "DNT" signals have not been adopted, our Services do not currently process or respond to "DNT" signals.

Children

We do not knowingly request of collect personal information from any person under the age of 18. If a user submitting personal information is suspected of being younger than 18 years of age, Commerce will require the user to close his or her account and will not allow continued use of the Services. We will also take steps to delete the information as soon as possible. Please notify us if you know of any individuals under the age of 18 using our Services so we can take action to prevent access to our Services.

California Privacy Rights

If you are a California resident, you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties for the third parties’ direct marketing purposes. California law provides that you have the right to submit a request to us at our designated address and receive the following information: (a) the categories of information we disclosed to third parties for the third parties’ direct marketing purposes during the preceding calendar year; and (b) the names and addresses of third parties that received such information, or if the nature of their business cannot be determined from the name, then examples of the products or services marketed.

You are entitled to receive a copy of this information in a standardized format and the information will not be specific to you individually. You may make such a request by emailing commerce@coinbase.com.

Access and Modification of Your Personal Information

You may contact us at privacy@fastsigns.com to access the personal information we hold about you. If any of the information is inaccurate, you may rectify such information. We reserve the right to limit your access or modifications if your requests are too frequent and/or burdensome.

For individuals residing in Designated Countries, please refer to the “International Users” section below.

Security Safeguards

We maintain, and require our service providers to maintain, appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us

However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your own personal information.

Furthermore, we cannot ensure or warrant the security or confidentiality of information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address, mailing address or telephone number listed at the end of this Privacy Policy.

Retention

We limit our retention of your personal information to the only as long as necessary to fulfil the purposes of marketing or sharing updated information on franchise opportunities. While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal information are described below.

  • Email address for marketing purposes is retained on an ongoing basis until you un-subscribe. Thereafter we will add your details to our suppression list indefinitely.
  • Information collected via technical means such as cookies, web page counters and other analytics tools is kept for a period of up to one year from expiry of the cookie.

Please feel free contact us if you have questions about retention periods for a particular aspect of your personal information which is not detailed above.

International Transfers of Personal Information

As a global entity, Commerce may store, transfer, and otherwise process your personal information in countries outside of the country of your residence, including the United States and possibly other countries. The data protection laws of such countries may not be as protective as the laws of the country in which you reside. To ensure that personal information is adequately protected when transferred outside the Designated Countries, Commerce relies on Standard Contractual Clauses approved by the European Commission.

International Users: This section only applies to individuals residing in a Designated Country.

  • Legal bases for processing personal information. Our legal bases for processing are described in the sections above entitled “How We Use the Information We Collect” and “Information We Collect.” We may process your personal information if you consent to the processing, to satisfy our legal obligations, if it is necessary to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you, or for our legitimate interests to protect our property, rights or safety of Commerce, our customers or others.

  • Direct Marketing. If you are located in the Designated Countries and are a current customer, we will only contact you by electronic means (email or SMS) with information about our Services that are similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer and located in the Designated Countries, we will contact you by electronic means for marketing purposes only if you have consented to such communication. If you no longer want us to use your personal information in this way, or to pass your personal information on to third parties for marketing purposes, please opt out of the emails by clicking the “unsubscribe” link in the footer of our email or contact us at privacy@fastsigns.com. You may raise such objection with regard to initial or further processing for purposes of direct marketing, at any time and free of charge. Direct marketing includes any communications to you that are only based on advertising or promoting products and services.

  • Individual Rights. Residents of Designated Countries have the following rights, which can be exercised by contacting us at privacy@fastsigns.com so that we may consider your request under applicable law.

  • Right to withdraw consent. You have the right to withdraw your consent to the processing of your personal information collected on the basis of your consent at any time. Your withdrawal will not affect the lawfulness of Commerce’s processing based on consent before your withdrawal.

  • Right of access to and rectification of your personal information. You have a right to request that we provide you a copy of your personal information held by us. This information will be provided without undue delay subject to some fee associated with gathering of the information (as permitted by law), unless such provision adversely affects the rights and freedoms of others. You may also request us to rectify or update any of your personal information held by us that is inaccurate.

  • Right to erasure. You have the right to request erasure of your personal information that: (a) is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (b) was collected in relation to processing that you previously consented, but later withdraw such consent; or (c) was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing. If we have made your personal information public and are obliged to erase the personal information, we will, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other parties that are processing your personal information that you have requested the erasure of any links to, or copy or replication of your personal information. The above is subject to limitations by relevant data protection laws.

  • Right to data portability. If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others. A “controller” is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of your personal information.

  • Right to restriction of or processing. You have the right to restrict or object to us processing your personal information where one of the following applies:

    • You contest the accuracy of your personal information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your personal information.

    • The processing is unlawful and you oppose the erasure of your personal information and request the restriction of its use instead.

    • We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise or defense of legal claims.

    • You have objected to processing, pending the verification whether the legitimate grounds of our processing override your rights.

  • Restricted personal information shall only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.

  • Notification of erasure, rectification and restriction. We will communicate any rectification or erasure of your personal information or restriction of processing to each recipient to whom your personal information has been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information.

  • Right to object to processing. Where the processing of your personal information is based on consent, contract or legitimate interests you may restrict or object, at any time, to the processing of your personal information as permitted by applicable law. We can continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.

  • Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, save for the exceptions applicable under relevant data protection laws.

  • Right to lodge a complaint. If you believe that we have infringed your rights, we encourage you to contact us first at privacy@fastsigns.com so that we can try to resolve your issue or dispute informally. You also have a right to lodge a complaint with a competent supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.

  • Storage of your personal information. We will try to limit the storage of your personal information to the extent that storage is necessary to serve the purpose(s) for which the personal information was processed, to resolve disputes, enforce our agreements, and as required or permitted by law.

  • Data Protection Lead: You may reach our Data Protection Lead at privacy@fastsigns.com.

Your rights to personal information are not absolute. Access may be denied when:

  • Denial of access is required or authorized by law;

  • Granting access would have a negative impact on other's privacy;

  • To protect our rights and properties; and

  • Where the request is frivolous or vexatious

Contact Us
If you have any questions about our Privacy Policy, please do not hesitate to contact us at privacy@fastsigns.com, or by mailing us at FASTSIGNS International, Inc. 2542 Highlander Way, Carrollton, TX 75006.

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