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FASTSIGNS Franchise Development Privacy Notice

Last Updated: December 20, 2019

FASTSIGNS International Inc. is the franchisor of FASTSIGNS centers which provide custom signs, graphics products and visual communications (“FASTSIGNS International, Inc.,” “FII,” “we,” “us,” or “our”). This Privacy Notice (“Notice”) helps explain how we collect, use, store, and protect your information when you use our website at https://www.fsFASTSIGNS.com.

Please read this Notice carefully along with our Terms and Conditions (“Terms”), which describes the Terms under which you use this website and engage with us. If you have any questions, please contact us at privacy@fastsigns.com.

Acceptance of the Privacy Notice

By using this website and/or contacting us, you signify your acceptance to the terms of this Notice. If you do not agree with or you are not comfortable with any aspect of this Notice, you should immediately discontinue access or use.

Our Site may include links to other organizations’ websites whose privacy practices may differ from those of FASTSIGNS. If you submit personal information to any of those sites, your information is governed by their privacy notices. We encourage you to carefully read the privacy notices of any website you visit.

Privacy Notice Updates

Due to the Internet’s rapidly evolving nature, we may need to update this Privacy Notice from time to time. If we make a change that we believe materially affects how we process your personal information, we will provide notice of such change on this Site or via email. We encourage you to review this Privacy Notice regularly for any changes. Your continued use of this Site will be subject to the then-current Privacy Notice.

Information We Collect

We receive or collect personal information when you contact us by phone, text, chat, or through a form submission. Personal information is data that can be used to identify you directly or indirectly or to contact you. Our Notice governs all personal information we collect about you and obtain from third-party sources. This Notice does not apply to anonymized information as it cannot be used to identify you.

Automatically collected information

  • Metrics and Performance Data - We collect service-related, diagnostic, and performance information. This information includes high-level information about your activity, and diagnostic, crash, website, and performance logs and reports.

  • Device and Connection Information - We collect device-specific information when you install, access, or use our Services, including your IP address and your web-browser software.

How We Use the Information We Collect

Our primary purpose in collecting information is to provide you franchise opportunities with FASTSIGNS International, Inc.

To engage in marketing activities

Based on your communication preferences, we may send you marketing communications to inform you about franchise opportunities based on your communication preferences. We use information about your interest in our franchise opportunity. You can opt-out of our marketing communications at any time.

We will not use your information for purposes other than those purposes we have disclosed to you. From time to time we may request your permission to allow us to share your personal information with third parties. You may opt out of having your personal information shared with third parties, or from allowing us to use your personal information for any purpose that is incompatible with the purposes for which we initially collected it or subsequently obtained your authorization. If you choose to limit the use of your personal information, certain features or Services may not be available to you.

Communications

We may send you communication that are related to your requests for information we believe interests you. In the event we send any communication to you which is not related specifically to your interest, we will provide you with an "unsubscribe" mechanism through which you may opt out of receiving other similar messages in the future.

How We Share Information With Third Parties

We may share information with certain third parties to provide you with additional information on our franchise.

We may also share information with law enforcement, government officials, or other third parties when:

  • We are compelled to do so by a subpoena, court order, or similar legal procedure; or

  • We believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity or to investigate violations of our Terms.

How We Use Cookies

When you access our website, we or companies we work with may place cookies on your computer or other devices. These technologies help us better understand user behavior, and inform us about which parts of our websites people have visited. Please refer to the FASTSIGNS Cookie Policy for more information about our use of cookies.

Do-Not-Track

DNT is a concept that has been promoted by regulatory agencies such as the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing Internet users to control the tracking of their online activities across websites by using browser settings. The World Wide Web Consortium (W3C) has been working with industry groups, Internet browsers, technology companies, and regulators to develop a DNT technology standard. While some progress has been made, it has been slow. No standard has been adopted to this date. As such, FASTSIGNS does not generally respond to “do not track” signals.

Children's Privacy

FASTSIGNS recognizes the privacy interests of children and we encourage parents and guardians to take an active role in their children's online activities and interests. No personally identifiable information is collected by us from children under the age of 18 and this Site is not intended for children under the age of 18. FASTSIGNS does not target its services or this Site to children under 18. FASTSIGNS does not knowingly collect personally identifiable information from children under the age of 18.

California Privacy Disclosure

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users of our Site that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to privacy@fastsigns.com.

Pursuant to the California Consumer Privacy Act (CCPA), FASTSIGNS provides you with the rights described below. To exercise your rights described below, please submit a verifiable consumer request to us by either calling us at 214.346.5710 or emailing us at privacy@fastsigns.com. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. Your verifiable consumer request must:

  • Provide sufficient information that allows FASTSIGNS to reasonably verify you are the person about whom we collected personal information.

  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

  • Right to Access and Portability. You have the right to request information about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you:

    • The categories of personal information we collected about you.

    • The categories of sources for the personal information we collected about you.

    • Our business or commercial purpose for collecting or selling that personal information.

    • The categories of third parties with whom we share that personal information.

    • The specific pieces of personal information we collected about you (also called a data portability request).

    • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:

      • sales, identifying the personal information categories that each category of recipient purchased; and

      • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

  • Right to Deletion. You have the right to request that we delete any of your personal information that we collect from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

    • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.

    • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

    • Debug products to identify and repair errors that impair existing intended functionality.

    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).

    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.

    • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.

    • Comply with a legal obligation.

    • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

  • Do Not Sell My Personal Information. We currently do not sell any personal information.

If this changes in the future, we will update this notice to reflect that change.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We will not discriminate against you for exercising any of your CCPA rights.

Notice to Nevada Residents

Nevada law allows consumers to direct certain businesses not to sell their personally identifiable information to third parties to license or sell that information to additional third parties. If you are a Nevada resident, you may submit such opt-out requests to privacy@fastsigns.com. To be effective, your request must include your full name, address, phone number, and email address. We will endeavor to respond to your verified request within 60 days of receiving the request. However, due to unforeseen circumstances, we may need to extend this period by up to 30 days. If an extension is reasonably necessary, we will notify you of this during the initial 60-day period.

Access and Modification of Your Personal Information

You may contact us at privacy@fastsigns.com to access the personal information we hold about you. If any of the information is inaccurate, you may rectify such information. We reserve the right to limit your access or modifications if your requests are too frequent and/or burdensome.

For individuals residing in Designated Countries, please refer to the “International Users” section below.

Security Safeguards

We maintain and require our service providers to maintain appropriate physical, technical and administrative safeguards to protect the security and confidentiality of the personal information you entrust to us

However, we cannot guarantee that loss, misuse, unauthorized acquisition, or alteration of your data will not occur. Please recognize that you play a vital role in protecting your personal information.

Furthermore, we cannot ensure or warrant the security or confidentiality of the information you transmit to us or receive from us by Internet or wireless connection, including email, phone, or SMS, since we have no way of protecting that information once it leaves and until it reaches us. If you have reason to believe that your data is no longer secure, please contact us at the email address or mailing address listed at the bottom of this Notice.

Retention

We limit our retention of your personal information as long as necessary to fulfill the purposes of marketing or sharing updated information on franchise opportunities. While retention requirements vary by jurisdiction, information about our typical retention periods for different aspects of your personal information is described below.

  • The email address for marketing purposes is retained on an ongoing basis until you unsubscribe. Thereafter we will add your details to our suppression list indefinitely.

  • Information collected via technical means such as cookies, web page counters and other analytics tools is kept for a period of up to one year from the expiration of the cookie.

Please feel free to contact us at privacy@fastsigns.com if you have questions about retention periods for a particular aspect of your personal information which is not detailed above.

International Transfers of Personal Information

As a global entity, we may store, transfer, and otherwise process your personal information in countries outside of the country of your residence, including the United States and possibly other countries. The data protection laws of such countries may not be as protective as the laws of the country in which you reside. To ensure that personal information is adequately protected when transferred outside the Designated Countries, We rely on Standard Contractual Clauses approved by the European Commission.


This section only applies to individuals residing in a Designated Country.

  • Legal bases for processing personal information. Our legal bases for processing are described in the sections above entitled “How We Use the Information We Collect” and “Information We Collect.” We may process your personal information if you consent to the processing, to satisfy our legal obligations, if it is necessary to carry out our obligations arising from any contracts we entered with you or to take steps at your request prior to entering into a contract with you, or for our legitimate interests to protect our, our candidates or others property, rights and safety.

  • Direct Marketing. If you are located in the Designated Countries and are a current candidates, we will only contact you by electronic means (email or SMS) with information about our Services that are similar to those which were the subject of a previous sale or negotiation of a sale to you. If you are a new candidates and located in the Designated Countries, we will contact you by electronic means for marketing purposes only if you have consented to such communication. If you no longer want us to use your personal information in this way, or to pass your personal information to third parties for marketing purposes, please opt out of the emails by clicking the “unsubscribe” link in the footer of our email or contact us at privacy@fastsigns.com. You may raise such objection with regard to initial or further processing for purposes of direct marketing, at any time and free of charge. Direct marketing includes any communications to you that are only based on advertising or promoting products and services

  • Individual Rights. Residents of Designated Countries have the following rights, which can be exercised by contacting us at privacy@fastsigns.com so that we may consider your request under applicable law.

  • Right to withdraw consent. You have the right to withdraw your consent to the processing of your personal information collected on the basis of your consent at any time. Your withdrawal will not affect the lawfulness of Commerce’s processing based on consent before your withdrawal.

  • Right of access to and rectification of your personal information. You have a right to request that we provide you a copy of your personal information held by us. This information will be provided without undue delay subject to some fee associated with the gathering of the information (as permitted by law), unless such provision adversely affects the rights and freedoms of others. You may also request us to rectify or update any of your personal information held by us that is inaccurate.

  • Right to erasure. You have the right to request erasure of your personal information that: (a) is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (b) was collected in relation to processing that you previously consented, but later withdraw such consent; or (c) was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing. If we have made your personal information public and are obliged to erase the personal information, we will, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other parties that are processing your personal information that you have requested the erasure of any links to, or copy or replication of your personal information. The above is subject to limitations by relevant data protection laws.

  • Right to data portability. If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless the exercise of this right adversely affects the rights and freedoms of others. A “controller” is a natural or legal person, public authority, agency or other bodies which, alone or jointly with others, determines the purposes and means of the processing of your personal information.

  • Right to the restriction of or processing. You have the right to restrict or object to us processing your personal information where one of the following applies

    • You contest the accuracy of your personal information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your personal information.

    • The processing is unlawful and you oppose the erasure of your personal information and request the restriction of its use instead.

    • We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise or defense of legal claims.

    • You have objected to processing, pending the verification whether the legitimate grounds of our processing override your rights.

  • Restricted personal information shall only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.

  • Notification of erasure, rectification, and restriction. We will communicate any rectification or erasure of your personal information or restriction of processing to each recipient to whom your personal information has been disclosed unless this proves impossible or involves a disproportionate effort. We will inform you about those recipients if you request this information.

  • Right to object to processing. Where the processing of your personal information is based on consent, contract or legitimate interests you may restrict or object, at any time, to the processing of your personal information as permitted by applicable law. We can continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.

  • Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, save for the exceptions applicable under relevant data protection laws.

  • Right to lodge a complaint. If you believe that we have infringed your rights, we encourage you to contact us first at privacy@fastsigns.com so that we can try to resolve your issue or dispute informally. You also have a right to lodge a complaint with the supervisory authority situated in a Member State of your habitual residence, place of work, or place of alleged infringement.

  • Storage of your personal information. We will try to limit the storage of your personal information to the extent that storage is necessary to serve the purpose(s) for which the personal information was processed, to resolve disputes, enforce our agreements, and as required or permitted by law.

  • Data Protection Lead: You may reach our Data Protection Lead at privacy@fastsigns.com.

Your rights to personal information are not absolute. Access may be denied when:

  • Denial of access is required or authorized by law;

  • Granting access would have a negative impact on other's privacy;

  • To protect our rights and properties; and

  • Where the request is frivolous or vexatious.

Contacting Us

If you have any questions about this Privacy Notice, please contact FASTSIGNS at privacy@fastsigns.com or send physical mail to:

FASTSIGNS International, Inc.
Attention: Privacy Team
2542 Highlander Way
Carrollton, TX 75006
Attn: Privacy